A newer addition to London’s already legendary luxury hotel market, the Pan Pacific London opened its doors in spring 2021. That said, it has quickly earned itself a stellar reputation as one of the capital’s top-ranked places to stay.
I had heard it was a favourite of City movers and shakers as well as luxury clientele, and I stayed for one night in February 2023.
From the moment I stepped foot into the property, I was treated like a VIP. Every customer service interaction was genuinely warm yet understated, from the doorman to the young man who checked me in at the desk.
While I stayed in their entry-level room category, the Deluxe King Room, it was so spacious and well-designed that I felt like I had booked a suite.
This is a hotel experience that will “wow” both weary business travellers and mini-breakers who want something different from the Mayfair crowd.
My room at the Pan Pacific London was an oasis of calm in the centre of the bustling City. The colour palette was muted and sophisticated, with jewel-tone accessories and Asian art placed thoughtfully throughout the space. It was spacious yet cosy at nearly 400 square feet, and the true king-sized bed and comfortable mattress set me up for a wonderful night’s sleep.
I appreciated the 12pm check-out time, which allowed me to relax after breakfast (I had a generous and expertly prepared full English breakfast served in the Straits Kitchen) and not have to rush to leave my room.
The bathroom was a true spa experience, constructed entirely of marble and decorated with natural elements such as wood and stone accessories. It was exceptionally spacious with a huge open shower, so I could walk in and out with ease, ideal if someone has mobility issues. The toiletries were Diptyque, an ultra-luxurious touch that really illustrates the calibre of this hotel.
Next time, I would love to stay in one of their suites for even more indulgence. The Pan Pacific Suite, located on the 19th floor, offers panoramic views of the London skyline from its floor-to-ceiling windows, as well as butler service and a separate lounge, dining room, and private study.
Amenities and Spa
Pan Pacific properties are known for their exceptional spas, and the Pan Pacific London is no different. In addition, the London property boasts its signature Wellbeing Floor, which includes the most technologically advanced hotel gym and facilities in London. Of course, that is saying something in a city known for its over-the-top hotels.
Their indoor infinity pool looks out over Bishopsgate, allowing you to swim, soak in the atmosphere, or relax on one of the poolside loungers. The male and female changing rooms include lockers and Diptyque toiletries, each with a steam room and sauna (unfortunately these amenities are not mixed and I couldn’t go with my partner).
Their on-site trainers and health professionals can help craft a customised work-out or private classes suited to your needs, and you can book decadent spa treatments from an extensive menu. They even have a dedicated Bonpoint spa menu for kids, the first spa in the UK to offer dreamy parent/child treatments specifically designed for families.
In addition to the fitness and spa facilities, the Pan Pacific London also offers excellent business and meeting facilities, optional airport transfers, and free Wifi for all guests.
Dining and Drinking
There is much to chose from amongst the six in-house dining and drinking establishments at the Pan Pacific London. Most of the restaurants focus on fresh British ingredients with a Southeast Asian twist, which is very much on-brand for this property.
• Straits Kitchen
The hotel’s signature restaurant, starring excellent authentic Singaporean cuisine. Soak in the romantic atmosphere and make sure to order one of Head Chef Jun Yung Ng outstanding desserts – a must have for foodies with a sweet tooth!
• The Orchid Lounge
No 5-star London hotel wouldn’t be complete without an luxurious exquisite Afternoon Tea, which you can pair with a selection of English Sparkling wines. Enjoy a cosy afternoon in a comfortable sofa around a central fireplace.
• Ginger Lily
I had snacks and a cocktail at Ginger Lily, and it was one of the best dining experiences of my trip. Located in the buzzy Plaza, it felt like a luxury bar straight out of Singapore.
An independent cocktail bar located in adjacent Devonshire House, this is a glamorous space for a special night out.
Indulge here in Singaporean pastries from Cherish Finden, a multi-award winning Pastry Chef also known as the judge on Channel 4’s Bake Off. Coffee lovers will enjoy a break from the bustling city in this light and airy café.
• Straits Bar
Finally, anyone excited to celebrate a milestone should head to Straits Bar, which offers over 150 champagnes and luxury seafood, including Alaskan Crab and Oscietra Caviar.
Guests of the hotel can also arrange for private or event dining in dedicated dining rooms, as well as local and international cuisine, served in your room, 24 hours a day.
The area is a unique chance to experience the historic part that straddles the boundary between the ancient boundaries of the City of London (today, the Financial District) and the increasingly trendy East End. This is an ideal location for exploring the Tower of London and the Roman ruins at Guildhall, and you couldn’t be situated any better for business and banking meetings.
It’s also one of the best places in London for eating and drinking, Especially if you are a dessert fan! Next door, you can take the lift to the top of Heron Tower (110 Bishopsgate) and wine and dine at Sushi Samba and Duck and Waffle; you’re also just steps from the foodie paradise of Spitalfields Market and the cutting-edge bars and nightlife of Shoreditch.
Liverpool Street Station sits on the border of these diverse areas. It’s one of London’s largest train stations, home to five Underground lines (including the Elizabeth Line for a straight shot to Heathrow).
While it may not be in the ideal location for West End shows or the hotspots in Chelsea and Kensington, the Pan Pacific London attracts a distinctly sophisticated and chic clientele that enjoys the benefits of the East – both East London and East Asia.
I couldn’t recommend this property more wholeheartedly to anyone wanting to venture East for a luxurious night and eclectic dining while retaining access to the financial district and excellent transport options from Liverpool Street.